FAQ

Frequently Asked Questions

1. Is shipping free?
Yes, we offer free worldwide shipping on all orders.

2. How long does delivery take?
Standard delivery typically takes 6–12 business days under normal conditions.
During promotions or new product launches, delivery times may be slightly extended.

Personalized or customized jewelry requires additional processing time and may take longer to deliver.

3. Which payment methods do you accept?
We currently accept the following payment options:

  • Credit & Debit Cards
  • PayPal
  • Apple Pay

All payments are securely processed.

4. Can I exchange an item?
We do not offer direct exchanges.
If you wish to change an item, you may return the original product (if eligible) and place a new order separately.

5. Can personalized or customized jewelry be returned?
No. Personalized or customized jewelry cannot be returned or refunded, as these items are made specifically to your order.

This information is clearly stated on each personalized product page prior to purchase, in accordance with applicable consumer protection regulations.

6. Does Mellary offer jewelry repairs?
No, Mellary does not provide jewelry repair services.
If a product becomes defective or damaged within the warranty period, a refund will be issued in accordance with our warranty policy.

7. Where can I find the size guide?
Our Size Guide is available directly on our website and can be found in the dedicated Size Guide section.

8. Can I change my delivery address after placing an order?
Unfortunately, the delivery address cannot be changed once an order has been placed.

The courier will attempt delivery twice and may contact you directly if necessary.

9. Can my delivery address be different from my billing address?
Yes, the delivery address may be different from the billing address.

10. How should I care for my jewelry?
To maintain the beauty of your jewelry, we recommend:

  • Cleaning with warm water and mild soap
  • Gently brushing with a soft toothbrush if needed
  • Rinsing thoroughly and drying with a soft cloth
  • Avoiding contact with chemicals, perfumes, and cosmetics

More detailed care instructions can be found in our Jewelry Care Guide.

11. What if my item arrives damaged?
All orders are carefully inspected before shipping.
If your item arrives damaged or faulty, please contact our customer support team within the warranty period, and we will assist you accordingly.

12. Are your products packaged for gifting?
Yes, all Mellary jewelry is delivered in elegant, gift-ready packaging, perfect for special occasions.